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Social Engineering

*Sigh* How do you encourage a culture of "Fix It, Don't Blame It!" in a smallish company?

Along with a big case of mushroom syndrome, some people at my work tend to blame and/or get defensive about their code. I really don't care who botched it, made the bug, left something out, whatever. I just want to know how it gets fixed. The goal is to make the software work, damnit, not blame someone.

I'm trying to identify the cultural movers here... carefully.

Comments

( 1 comment — Leave a comment )
mlion
Mar. 4th, 2003 03:00 pm (UTC)
Oof!
Good luck. I hate having to do that sort of thing.
The couple of times I've had to, I would come in with a calm smile and demeanor, let the person know what I needed, and that I knew s/he would be able to help me, or at least steer me in the right direction.
When word got around that I didn't blame, and was pleasant in asking for help (!) in fixing (my predecessor was an abrasive personality who did the blame game), people were more comfortable with me and what I was trying to do.
Took time. Took a lot of patience. Definitely worth it in the end
( 1 comment — Leave a comment )

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